CONSUMER MEDIATION

Consumer mediation

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L. 612-2 of the same code, has the right to request an amicable resolution through mediation within a period of less than one year from their written complaint to the professional.

IMD IMMOBILIER has appointed SAS Médiation Solution, registered under number 15643/VM/2412, as its consumer mediation entity.

To contact the mediator, the consumer must submit their request:

• By mail to: Sas Médiation Solution – 222 chemin de la Bergerie, 01800 Saint Jean de Niost
• By email to: contact@sasmediationsolution-conso.fr
• By completing the online form titled “Contact the Mediator” available on the website https://www.sasmediationsolution-conso.fr

Regardless of the method used, the request must include the following:

• The postal, telephone, and email contact details of the applicant,
• The name, address, and registration number with SAS Médiation Solution of the professional concerned,
• A brief description of the facts,
• A copy of the prior complaint,
• All documents necessary for processing the request (order form, invoice, proof of payment, etc.).